Frequently asked questions
Information we collect
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.
Information we collect directly from you
Personal details – Name, Email address, Postal address, Telephone and/or fax number;
Financial information (such as a credit card) and bank account details and/or
Future communication preferences.
Information we collect when you visit our sites, view our online ads or promotions, or use our mobile applications or other services
Information about your device browser and operating system;
web pages you view;
links you click and/or
information about the way you use the application.
Information La Femme collects from other sources
Personal details – Name, Email address, Postal address, Telephone and/or fax number;
Demographic information and/or
Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.
How La Femme uses this information
Answer questions or respond to your requests;
Develop new products and services;
Create and manage your account;
Protect against or identify possible fraudulent transactions;
Send you email and/or postal messages with information about La Femme brands and other content we think may be of interest to you;
Telephone you about our brands and other content we think may be of interest to you;
Provide Marketing tailored to your interests, including interest-based marketing;
Allow you to participate in social sharing on our websites;
Analyse the use of, and develop, our products, services and marketing and
Enforce our Terms and Conditions and otherwise manage our business.
We will never sell your personal information to marketers outside of La Femme. We may contact you with information about our partners, or third party products and services, but these communications will come from ourselves and will usually be incorporated in our own marketing materials.
Third-party service providers
Carry out your service requests and answer your questions;
Host our sites and deliver our email or other communications;
Analyse our data, sometimes combined with data from other sources, to send you communications;
Carry out research and analyse data to improve our products, services and sites and/or
Perform other services that we request.
To protect, defend or exercise the rights and property of La Femme (including enforcing our Terms and Conditions) and/or
When required by law and/or government authorities.
Personal Information Retention Period
We will only use and store information for as long as it is required for the purposes it was collected for. We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).
Cookies and Other Technologies
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our Sites or other websites and online services.
Links to Third Party Sites and Social Media
La Femme sites may include links to third-party sites. La Femme does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.
Social Networks and Third-Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.
Social Network and Third-Party Login
Our websites may allow you to log in using a social network or other third-party account. An example of a third-party login is “Log in with Facebook.” Logging into one of our sites with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy statement and terms of the party that p rovided the login functionality.
User Generated Content
Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. La Femme cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. La Femme is not responsible for the results of such postings.
Our Sites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Sites.
Links to other websites and apps
Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
Updates to our Privacy Statement
We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.